Episode 151: Using AI to Improve Employee Engagement Without Disrupting Their Work with Samir Diwan of Polly

Samir Diwan, Co-Founder and CPO at Polly talks about throwing in technology to improve engagement. Technology and AI are often construed to be at odds with human resources. Diwan changes this up by using AI to help gain insights and not be intrusive to workflows. 

Diwan shares how engagement can be accomplished with technology in three ways. Firstly by expanding and gathering the voice of the employee. Having a solution work in the background ensures employees have an effective channel to deliver feedback. Secondly, having the solution work in the background, workflows and patterns can be studied and optimized better. Finally, it’s essential for a platform to take action and share it. This builds the credibility of the company and expands employee engagement.

Diwan’s solution is extremely relevant during these times. A migration to remote work and an exodus of talent from companies have really increased his solution’s value proposition. The technology has been around but really only took off during the pandemic. One lesson Diwan shares with founders is how being able to time your solution is a key element to success. Even if your solution is brilliant, it can’t be a solution if the problem it’s solving isn’t prevalent enough.

Diwan thinks that even with the return to office work, a solution like his remains relevant. Businesses will now be more agile and flexible. This comes as a response to how volatile things can be. It’s also more evident that retaining and attracting talent is now a contributor to a company’s competitive advantage.

Business leaders looking for ideas to boost their employee engagement will love the insight Diwan shares. His solution and approach can make the difference in protecting your company from the repercussions of the Great Resignation.

• LinkedIn - https://www.linkedin.com/in/sdiwan/

• Website - https://www.polly.ai/

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